Frequently Asked Questions
Everything you need to know about your professional-grade skincare journey.
How do I know which Dermalogica products are right for my skin?
We recommend using our online Face Mapping tool or visiting a professional skin therapist for a personalized skin analysis to determine your unique skin concerns and goals.
Are Dermalogica products cruelty-free and vegan?
Yes, Dermalogica is recognized as cruelty-free by PETA and Leaping Bunny. The vast majority of our products are vegan, with very few exceptions containing ingredients like honey.
How long does shipping take for my order?
Standard shipping typically takes 3-5 business days. We also offer express shipping options at checkout if you need your skincare essentials sooner.
What is your return policy if a product doesn't suit my skin?
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return the product within 30 days of the delivery date for a full refund.
Can I track my order once it has been placed?
Yes, once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.
Are your products safe to use during pregnancy?
While our products are generally safe, we always recommend consulting with your physician before starting a new skincare regimen while pregnant or breastfeeding.